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Terms Conditions for Your Jilliv Account

These terms set out what you agree to when you open and use a Jilliv account. Access and eligibility depend on your local law and the regions where our service is available — read through before you start.

Account eligibility appliesbKash · Nagad · Rocket coveredLocal law governs accessUpdates notified via account

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TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear or you want to raise a concern about how they apply to your account, our support team can help. Queries about wallet transactions — bKash, Nagad, Rocket — are handled alongside general terms questions through the same channels below.

Live Chat Start a chat from the account dashboard. Available during published support hours for terms and wallet queries.

Email Support Send your question to our support address. Include your account ID so we can pull up your transaction and terms history quickly.

Help Centre Our help centre covers common terms questions — account eligibility, payment rules, and what happens when a dispute is raised.

HOW WE HANDLE YOUR ACCOUNT

Account Security and Data Practices

We take a straightforward approach to account security and data: collect what we need to run your account, protect it properly, and give you clear ways to manage it. Here is how each area works in practice.

Account Security

Accounts are protected with password hashing and session controls. If we detect unusual login activity, we flag it and may ask you to re-verify before access continues.

Data Retention

We keep account and transaction records for as long as your account is active and for a period after closure, in line with applicable record-keeping requirements. You can request a summary of what we hold.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences from your browser settings at any time.

Requesting Changes

To update personal details, request data access, or ask about account closure, contact support with your account ID. We aim to respond within the timeframe set by applicable local rules.

What These Terms Actually Cover

Jilliv Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on Jilliv, you accept these terms in full. They apply to every action you take on the platform — deposits through bKash, Nagad or Rocket, gameplay, withdrawals, and any contact with our support team. We may update these terms when our service

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changes or when local regulatory requirements shift; we'll notify you through your registered account before changes take effect. If you continue using the platform after a notice period, that counts as acceptance of the revised terms. These terms do not override your rights under applicable Bangladesh
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consumer law. Where a clause conflicts with a mandatory local rule, the local rule takes precedence. Certain features — including specific payment rails and game categories — may be restricted depending on your region and the eligibility rules in force at the time. We do not
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make representations about the legal status of online gaming in any jurisdiction; it is your responsibility to check whether access is permitted where you are. Disputes arising from account activity are handled through the process described in the contact section below.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These are the questions we hear most often about how our terms work. If yours isn't here, reach out through live chat or email.

These terms apply to anyone who opens a Jilliv account. Eligibility depends on your local law and the regions where our service operates — check that access is permitted where you are before registering.

We notify you through your registered account before any change takes effect. Continuing to use the platform after the notice period means you accept the updated terms.

Yes. All wallet activity — deposits and withdrawals via bKash, Nagad and Rocket — falls under these terms. Payment-specific rules are set out in the account wallet section of the full policy.

Contact our support team via live chat or email with your account ID and a description of the issue. We follow a structured review process and will keep you updated on progress.

Yes. Send a data access request to our support team with your account ID. We'll respond within the timeframe required by applicable local rules and provide a summary of what we hold.

Where a clause conflicts with a mandatory rule under applicable Bangladesh consumer law, the local rule takes precedence. We do not make claims about the legal status of online gaming in any specific jurisdiction.

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