Reference

What Governs Your Account on Jilliv

Your use of Jilliv is subject to the terms and conditions set out here — covering account eligibility, payment conduct, and platform rules. Access and eligibility depend on your local law and the regions where Jilliv operates.

Account TermsPayment ConductEligibility by RegionPrivacy & DataPolicy Updates

Explore the Lobby Read FAQ

POLICY CONTACT

Reach Us About Legal or Account Queries

If you have a question about these terms, your account status, or a transaction dispute involving bKash, Nagad, or Rocket, our support team handles policy queries directly. Raise your issue through the channel that suits you — we aim to respond to written queries within one business day.

Live Chat Open the chat widget from any page on Jilliv. Policy and account queries are handled by the same team — no separate queue.

Email Support Send your query with your account reference to our support address. Attach any transaction confirmation from bKash, Nagad, or Rocket for faster resolution.

Help Centre The Help Centre covers account verification steps, payment conduct rules, and how to request a data review or account closure.

ACCOUNT SECURITY

How We Handle Your Data and Account

Jilliv applies standard security practices to protect account data and transaction records. Here is what that means in practice for your account.

Data Retention

We retain account and transaction data for as long as your account is active and for a period after closure, in line with standard platform record-keeping practice.

Cookie Use

Cookies are used to maintain your session, remember device preferences, and support account continuity across mobile and desktop. You can manage cookie settings in your browser.

Account Security

Account access is protected by password and OTP verification. If you suspect unauthorised access, contact support immediately to freeze the account.

Data Requests

You may request a copy of your account data or ask for corrections by contacting support with your account reference. We process data requests through our email channel.

Terms That Apply to Your Account

Jilliv Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on Jilliv, you agree to use the platform only in jurisdictions where doing so is lawful. We do not determine local legality on your behalf — that responsibility sits with you. Deposits made through bKash, Nagad, or Rocket are processed under

1
the payment terms of those respective services, and Jilliv's own transaction rules apply on top. Your account wallet reflects confirmed transactions only; pending transfers are not credited until the payment rail confirms receipt. We reserve the right to suspend accounts where activity conflicts with our terms,
2
including misuse of wallet top-ups or attempts to circumvent account verification. Policy terms are updated periodically — continued use of the platform after a posted update constitutes acceptance. If you disagree with a change, the correct step is to close your account before the effective date,
3
not to continue using the service. All disputes are handled through our support channel first; escalation paths are described in the contact section below.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Jilliv's Legal Terms

These are the questions we hear most often about account rules, eligibility, and how our terms apply to payments and data.

Access and eligibility depend on your local law and the regions where Jilliv operates. You are responsible for confirming that using the platform is lawful in your location.

Confirmed deposits already credited to your account wallet are held on record. Contact support with your transaction reference to discuss the status and any applicable return process.

Send a data request to our support email with your account reference. We will confirm receipt and process the request in line with our standard data handling procedure.

Yes. If you do not accept a policy change, close your account before the update's effective date. Continued use after that date is treated as acceptance of the revised terms.

Raise the dispute through live chat or email support first, including your bKash, Nagad, or Rocket transaction confirmation. Our team reviews and responds before any escalation step.

Account data is not sold. It may be shared with payment processors like bKash, Nagad, and Rocket only as needed to complete or verify a transaction on your account.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoFAQ InfoTerms & Conditions

What Governs Your Account on Jilliv

Reach Us About Legal or Account Queries

How We Handle Your Data and Account

Data Retention

Cookie Use

Account Security

Data Requests

Common Questions About Jilliv's Legal Terms

01 Does Jilliv's legal policy apply to me if I'm in Bangladesh?

02 What happens to my bKash or Nagad deposit if my account is suspended?

03 How do I request a copy of my account data?

04 Can I close my account if I disagree with a policy update?

05 How does Jilliv handle disputes about transactions?

06 Are my account details shared with third parties?

Legal

Related pages

Related pages